Terms & Conditions

Welcome to the Homemakery, these terms and conditions apply to the use of this website and by accessing The Homemakery website and placing an order you agree to be the terms and conditions set out below:

Placing an order

When you select products you wish to purchase they will be added to your shopping cart. When you are ready to place your order your will be directed through the checkout process at which point you can choose your method of delivery and payment method (either by Paypal or Bank Transfer).  To place your order press the "Place Order" button at the checkout, at this point you will be obliged to make your payment. If you select pay by Paypal you will be directed to the Paypal payment gateway, if you select Bank Transfer we will contact you with our bank details. Please note Bank Transfer Payment is not available for overseas orders.  

Order acceptance

Once we receive your order we will send you an order confirmation email detailing the products you have ordered, this does not determine our acceptance of the contract. Once products are dispatched from the Homemakery you will be notified by email and this will indicate the completion of a contract between you and us. This contract will be concluded in English.

Prior to dispatch we may cancel your order as a result of one of the following:

  • The product you ordered is not in stock.
  • The identification of a pricing or product description error.
  • A fraudulent transaction has been identified.
We will contact you via email if your order has been cancelled owing to one of the reasons above.
If we have not dispatched your order you will be able to Withdraw your order upto 3pm on the anticipated day of dispatch please email us on
If your order has been dispatched you will have 14 days to cancel your order starting from the day after you have received your order. Please see our returns policy.


All prices are in pounds sterling and include VAT at the current rate for UK customers. VAT is not charged on international orders.

Product prices and delivery charges are liable to change at any time, however, changes will not affect orders where we have sent you a dispatch confirmation email.

In the case of a pricing error we reserve the right to cancel any order that has not been dispatched.

Availability of Products

All products are subject to availability. In the unlikely event your good are unavailable we will contact you by phone or email at the earliest opportunity prior to despatching your order.

Description of Products

We will take all reasonable care to ensure that all details, descriptions and prices of products on the website are correct. Although we aim to keep the website as up to date as possible, the information including product Descriptions appearing on the website may not always reflect the position exactly at the moment you place an order.


All payments are made through the Paypal Payment Gateway or via Bank Transfer, we do not hold any debit or credit card details on our website or servers, for this reason we are unable to take credit or debit card payments over the phone.


We aim to dispatch orders within 24 hours of receipt of payment when an order is placed during the working week. For orders placed after 4pm on Friday we will begin dispatching your order the following Monday. For information on our current delivery policy please see our delivery information page.

Reservation of Title

The risk of the products passes to the buyer upon delivery from the carrier but the title in the products remain vested in us and ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges. 


You should inspect the products upon receipt and check that everything is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or you cancel your order in accordance with your cancellation right and / or you return the products in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the products at a later date.

Returns & Refunds

In accordance with the distance selling regulations if you are not satisfied with your purchase you may return the products to us within 14 working days. Products must be returned in their original packaging in a resaleable condition. Please note that we will not accept liability for loss of products being returned and we will not refund you the cost of returning goods to us so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.

A full refund/exchange will be given on faulty Products or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty products have been returned with the nature of the fault clearly stated.

For information on our current returns policy please see our returns policy.

Non- Delivery

Items returned as undelivered to us as a result of an incorrect address will be refunded less the cost of delivery.

Gift Voucher Terms and Conditions

Gift Vouchers may be used to purchase goods online at (subject to website terms and conditions)

The gift voucher must be redeemed in full at the time of purchase. No refunds can be given for any part of the unused voucher. 

Vouchers are valid for one year.  No refunds will be given for expired vouchers.

Gift vouchers may be used to purchase goods of a higher price than the amount on the gift voucher, but the difference must be paid by credit or debit card through Paypal or via Bank Transfer.

The Homemakery will not accept liability for lost or stolen gift vouchers.

Where goods purchased with a gift voucher are subsequently returned in accordance with our return policy and a refund is requested, monies owing will be refunded in the form of an e-voucher.

The Homemakery reserves the right to amend the terms and conditions of gift vouchers at any time.

Voucher codes

We may at our discretion offer voucher codes and discount promotions. We reserve the right to withdraw any voucher code or discount promotion at any time.

Vouchers may only be redeemed through the website and not through any other website or method of communication.

To use your voucher you will be required to enter its unique code at the online checkout and use of such code will be deemed to confirm your agreement to these terms and conditions and any special conditions attached to the voucher. 

Any discounts attached to vouchers apply to the price of the products ordered only and not to delivery charges, which will be chargeable at normal rates. 

We reserve the right to exclude the use of voucher codes on specific products. 

We will not retrospectively apply voucher codes to orders which have been previously placed.


All rights, including copyright, in this website are owned by or licensed to The Homemakery whether registered or unregistered. These works are protected by copyright laws and all such rights are reserved. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, delete, distribute or post anything on this website for any purpose.

If you post comments on the products to any website, blog or social media network you must ensure that such Commentary represents your fairly-held opinions.

Limitation of liability

No liability will be accepted for any injury loss or damage suffered as a result of the use of The Homemakery website or any products supplied by The Homemakery Limited.

Our company details

The Homemakery is the trading name of The Homemakery Limited a registered company in England and Wales. Registered number 8369836.

VAT number: 159 2042 16.

Registered Office: The Homemakery Limited, 27 Old Gloucester Street, London WC1N 3AX.

These terms and conditions were last updated: May 2023

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